Our Contact Details
Gill's Craft Studio, Unit 5, Laen Court, Horsleys Fields,
Kings Lynn, Norfolk, PE30 5DD
Tel 01553 691914
Email; click here to email us
Description And Price Of Goods
The description and price of the goods that you order are those shown on Gill's Craft Studio at the time of placing your order.
All goods are subject to availability. If on receiving your order we find the goods are out of stock, we will inform you as soon as possible, giving you the option of an alternative or a refund for any sum paid for those goods.
Placing An Order
Placing an order with Gill's Craft Studio is really easy, simply browse the site and if there is an item that you wish to order, simply click 'add to basket'. This will automatically take you to your shopping basket, from where you can adjust quantities, delete items, continue shopping or proceed to the checkout. If you continue shopping, you then repeat the process until you are happy with your order after which you will proceed to checkout. At this point you will be asked for your standard billing details and if you want you can also enter a different delivery address (great if you want to send a gift directly). After setting up your details you will be directed to the Paypal secure server where you will be able to process your payment.
Post and Packing
There is no minimum order, however a standard postage and packing charge of £2.99 will apply to all orders valued at less than £40.00. All orders over £40.00 will receive free post and packing.
We aim to despatch all orders by the end of the following working day, although larger orders may take longer. Delivery will be either by courier or Royal Mail, and you should allow up to 7 working days for delivery, although most orders will arrive much sooner.
Right To Cancel
If you change your mind about the order you have placed with us you have seven days to return any unwanted goods. In the first instance you should inform Gill's Craft Studio in writing (post or email) of the goods that you intend to return. You must pay the cost of returning the goods, and you should ensure that they are safely returned. We will happily refund you for any returned goods provided that they are in their original condition and that any sealed packaging remains unbroken. When returning items please obtain a free proof of posting from the Post Office as this will allow you to make a claim should the items get lost in the post.
No refunds or exchanges will be issued on any goods that have been used.
All products should arrive in perfect condition, however should an item be found to be damaged or faulty on receipt, you should email us within 7 days and we will accept their return for a full refund or a replacement. We will also refund the normal First Class/standard parcels cost of returning the item.
Terms and conditions
The term 'Gill's Craft Studio' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
* The content of the pages of this website is for your general information
and use only. It is subject to change without notice.
* Neither we nor any third parties provide any warranty or guarantee as
to the accuracy, timeliness, performance, completeness or suitability of
the information and materials found or offered on this website for any
particular purpose. You acknowledge that such information and materials
may contain innaccuracies or errors and we expressly exclude liability
for any such innaccuracies or errors to the fullest extent permitted by
* Your use of any information or materials is entirely at your own risk,
for which we shall not be liable. It shall be your own responsibility to
ensure that any products, services or information available through this
website meet your specific requirements.
* This website contains material which is owned or licensed to us. This
material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than in
accordance with the copyright notice which forms part of these terms
* From time to time this website may also include links to other websites.
These links are provided for your convenience to provide further
information. They do not signify that we endorse the website(s).
We have no responsibility for the content of the linked website(s).
* You may not create a link to this website from another website or
document without craft-fx's prior written consent.
Gill's Craft Studio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Gill's Craft Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd June 2009.
What we collect
We may collect the following information;
* name and job title
* contact information including email address
* demographic information such as postcode, preferences and interests
* other information relevant to customer surveys and /or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons;
* Internal record keeping
* We may use the information to improve our products and services
* We may periodically send promotional emails about new products, special offers or other information
which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We
may contact you by email, phone or mail. We may use the information to customise the website according
to your interests.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor irs operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.